Troubleshooting

Run into issues? We’ve got you covered! Resolve common problems on Neuratrade’s Ethereum-based platform and get back to trading smarter:

Bot Not Deploying

Ensure your wallet has enough ETH for gas fees, which power all blockchain transactions. Check your balance in MetaMask or your wallet app.

Wallet Not Connecting

Confirm you’re on the Ethereum network—other networks aren’t supported. For mobile apps, update to the latest version and clear the built-in browser’s cache.

Transaction Failed

Verify you have sufficient ETH for gas fees. During network congestion, select higher gas fees in your wallet to ensure fast confirmation. Monitor status on Etherscan.

PRO Issues

If priority processing seems delayed, double-check your PRO is active in the Dashboard and try higher gas fees.

Still stuck? Check our FAQ!